MacBook Neo Keycap Repair
Model Numbers: A3404 (printed on the bottom case)
Turnaround: We order the part (arrives in 1-2 business days), then about 3 hours in Mission Viejo, CA
Availability: Part ordered for your repair, arrives in 1-2 business days
MacBook Neo Keycap Repair Description
If a key on your MacBook Neo came off, is missing, wobbles or won't sit flat, the keycap or the scissor clip underneath is usually broken. We replace the damaged keycaps and scissor mechanisms with genuine Apple parts in your Mac's color. If the key still doesn't type with a new cap, the keyboard itself needs replacing, and we'll tell you before doing anything more.
Symptoms this repair should fix:
- Key came off or is missing
- Key wobbles or sits crooked
- Broken scissor clip under a key
- Worn or shiny keycaps
Ship your MacBook Neo to us from anywhere in the US!
Simply buy the repair using a credit card or PayPal using the button above, ship your Mac to us, and we'll take care of the rest! We cover return shipping to you for free via standard shipping. If you need expedited 2-day return shipping, you have that option above for an additional fee.
Get your MacBook Neo repaired in Orange County, CA!
For this repair we order a genuine part (it arrives in 1-2 business days), then the repair takes about 3 hours. Feel free to come to our storefront in Mission Viejo if you are close by. An appointment is recommended.
Let our experienced technicians fix your device.
Our technicians have done over 30,000 repairs, so your MacBook Neo is in good hands.
Find Out Which Mac You Have
The MacBook Neo is Apple's 13-inch laptop with an A18 Pro chip, released in 2026. Its model number is A3404. It comes in Silver, Blush, Citrus and Indigo.
Option 1: Check About This Mac
If your Mac turns on, choose Apple menu > About This Mac. The name is shown at the top.
Option 2: Mac won't turn on?
Turn it over: the model number (A3404) is printed in small text on the bottom case. You can also bring it to our shop and we'll identify it for you.
Touch ID or not?
The 512GB MacBook Neo has a Touch ID button in the top-right corner of the keyboard. The 256GB model has a plain power button there.
If your Mac isn't a MacBook Neo, see our Mac repair page or call or text us at (949) 903-6452 and we'll help you figure it out.
MacBook Neo Keycap Repair FAQ
How much does a MacBook Neo Keycap Repair cost?
The MacBook Neo Keycap Repair at RxTech Repair is $89, including parts and labor. Mail-in repairs include free standard return shipping.
How long does a MacBook Neo Keycap Repair take?
We order a genuine part for your Mac, which arrives in 1-2 business days. Once it's in, the repair takes about 3 hours at our Mission Viejo, CA shop. Mail-in repairs are done as soon as the part is in.
Can I mail in my MacBook Neo for repair?
Yes. Buy the repair on this page, ship your MacBook Neo to RxTech Repair from anywhere in the US using USPS, UPS or FedEx, and we'll repair it and ship it back to you. See our shipping directions.
What does the MacBook Neo Keycap Repair fix?
It replaces broken or missing keycaps and scissor clips, so every key sits flat and clicks normally.
Will I lose my data?
No. This repair doesn't touch your storage, so your files, photos and apps stay on the Mac. We still recommend a Time Machine or iCloud backup before any repair.
Which Mac does this repair fit?
This repair is for the MacBook Neo 13-inch (2026, A18 Pro), model number A3404. To check yours, choose Apple menu > About This Mac, or look for the model number printed on the bottom case.
