Limited Warranty
We stand behind every repair. Here's what's covered, for how long, and how to get help if something goes wrong.
Warranty at a Glance
| Repair | Warranty |
| iPhone and iPad repairs (all repairs except batteries) | Lifetime limited warranty for as long as you, the original customer, own the device |
| iPhone and iPad battery replacements | 1-year limited warranty |
| Samsung, Google Pixel, LG, Motorola, Microsoft Surface, Apple Watch, MacBook and Mac, PC and laptop repairs, and all other devices | 1-year limited warranty |
Every warranty covers both parts and labor and starts on the date your repair is completed.
What's Covered
- Defects in the parts we installed.
- Defects in our workmanship on that repair.
Battery Replacements
- 2-week money-back guarantee: if a new battery doesn't fix the problem you brought your device in for, return it within 14 days of the repair. We'll remove the new battery and reinstall your original battery, then refund the price of the battery replacement once our battery has been returned to us.
- 80% capacity promise: if your replacement battery's maximum capacity drops below 80% within 1 year of the repair, we'll replace it at no charge. Capacity is measured by your device's battery health reading or our diagnostic tools.
- All batteries slowly lose capacity with normal use. Above 80% capacity, gradual battery aging is not a defect.
What's Not Covered
- Accidental or physical damage after the repair, such as a newly cracked screen or a bent frame.
- Water or liquid damage.
- Damage caused by repairs, opening, or modification by anyone other than RxTech Repair.
- Problems caused by software modifications such as jailbreaking or rooting.
- Parts or problems not related to the repair we performed.
- Loss of data or software.
What We'll Do
If a covered part or our workmanship is defective, we'll repair it or replace the part at no charge. If we can't repair it, for example because the part is no longer available, we'll offer a comparable part or refund what you paid for that repair.
How to Get Warranty Service
- In store: bring your device and your receipt to RxTech Repair, 27001 La Paz Road Suite 402B, Mission Viejo, CA 92691.
- Mail-in: call or text (949) 903-6452 for a return authorization number and shipping instructions before sending your device.
Please contact us as soon as you notice a problem. Waiting can allow the problem to get worse, and any new damage that results won't be covered.
Testing Your Device
To confirm the repair works, we test your device before and after the repair, including the touchscreen, cameras, calls, speakers, and buttons. This usually requires your passcode. If you can't share your passcode, let us know and we'll explain what we can test without it. Our warranty covers only the functions we were able to test.
Back Up Your Data
Please back up your device before any repair. To the extent permitted by law, RxTech Repair is not responsible for lost data.
Who Is Covered
This warranty covers the original customer who paid for the repair and cannot be transferred. Please keep your receipt as proof of purchase.
Legal Information
This is a limited warranty. Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited to the length of this written warranty to the extent permitted by law. RxTech Repair is not responsible for incidental or consequential damages. Some states do not allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty limits your rights under California law.